Our commitments

We take the protection of your data very seriously. This page aims to inform you about how we manage your personal data, what your rights are regarding this data, and how we use cookies on our website. The security and confidentiality of your information are a priority for us, and we are committed to adhering to the highest data protection standards. Please take a few moments to read the information below to understand how your data is used and how you can exercise your rights.

What personal information do we collect?

Name, address
This information is stored to process orders placed on our online store. In addition, it allows us to keep you informed, as a donor or member, about our projects and activities, fundraising campaigns, and to send you tax receipts for your donations.

Email Address
Your email address is used to allow you to log in to your customer account. We also use it to inform you of the status of your orders and, as a member or donor, to keep you updated on our activities and fundraising campaigns. Finally, if you have chosen to subscribe to our newsletter, your address will be used to send you these emails, which you can unsubscribe from at any time.

Phone Number
Your phone number is kept on file so we can contact you if there's a problem with your order. We may also use it for matters related to donations and our other activities, such as events or fundraising campaigns.

Personal login details

Your login information is collected to ensure secure access to your customer area.

IP adress
Your IP address is used as part of certain security mechanisms to ensure the security of our platform and access to your customer account.

Technical information
Certain information about the equipment used to browse our website allows us to personalize and secure your experience. This includes information such as the type of device used, your web browser, and its language.

In what cases is your data shared with third parties?

Improvement of our website
Certain technical information allows us to improve navigation within our platform, make it faster, and measure its audience. This data may be transmitted to external third parties, particularly for the purposes of compiling website traffic statistics and securely processing payments made on our store.

Legal obligations

A court order may require us to share your information with the police.

Communication and events
Exchanges are mainly with printers, event organizers, IT service providers, as well as with the company FILIGRANE Conseil en communication SA in Montreux, which is in charge of managing our public fundraising campaigns.
Our service providers are contractually obligated not to disclose your data to third parties.

Personal data retention period

Your data is stored securely and processed only for the period necessary to provide our services or as required by law. Some anonymized data may be kept longer. In certain situations, we are legally obligated to retain it, for example, for accounting purposes. In this case, your data is used solely for this purpose.

Your rights regarding your personal data

Permission to access
Upon request, we will provide you with all personal data concerning you.

Right of rectification
Most of your data can be modified by you. However, upon request, we will take care of it.

Right to withdraw consent
Since the processing is based on your consent, all processing will be stopped following your request.

Right to be forgotten
All your personal data can be deleted upon request.

Right to portability
You have the right to receive your personal data free of charge in a readable format.

Please note that deleting your data may prevent us from informing you about your activities or, where applicable, deprive you of exercising your member rights.
In the event of legal obligations, we may delay or refuse the deletion of certain data.

Our commitments regarding your personal data

Transparency
We are happy to answer your questions and clarify any points if necessary. This page is updated as soon as any changes occur regarding the management of your data.

Trust and fair play
Under no circumstances will your personal data be resold. We do not share any information without your prior consent.

Automatic profiling
We do not perform any automated profiling and no automated decision-making processes take place.

What measures are being taken to ensure the security of your personal data?

Organizational measures
We train and raise awareness among our employees and partners on best practices in data security.

We are constantly keeping ourselves informed of new standards and requirements regarding confidentiality and data security methods in order to have the latest methods and tools at our disposal.

We ensure that our partners and suppliers have measures in place that comply with our requirements, both in terms of compliance with standards and safety.
We prioritize the most secure methods for transferring personal information (exchange of encrypted documents via secure networks).

Technical measures
All our clients' data is encrypted and hosted in Switzerland.
We use a combination of security software and devices to protect our corporate network.

Our website is kept up-to-date and regularly tested to ensure it remains secure over time.

All data is backed up according to company standards to ensure no data loss.